LEGAL REFERENCE

Our Terms Shape Your Account

These Terms & Conditions outline how rajazeus operates, what you can expect from your account, and how we keep your deposits and gameplay secure. We've built this policy...

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rajazeus Our Terms Shape Your Account

Policy Foundation & Jurisdiction

rajazeus operates under the terms outlined in this document and complies with regulations in supported regions where local law permits. Your account is governed by these Terms & Conditions from the moment you open it. We process deposits through DANA, OVO, GoPay and QRIS in Indonesia, and each payment method carries its own provider terms—we've aligned our policy to reflect that. Disputes

are handled through our support team first; escalation paths are available if needed. By opening an account, you confirm you're of legal age in your region and accept these terms in full.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Policy Questions & Support

Live Chat Open the chat widget on any page. Our...
Email Support Send detailed questions to [email protected]. We reply within...
Account Settings Review your own terms acceptance, payment method records...
REVIEW SIGNALS

Why These Terms Matter

Transparent Wording

We write our terms in plain English, not legal jargon. Every clause about deposits, withdrawals, account closure and dispute resolution...

Indonesia-First Design

Our policy reflects how Indonesia's payment ecosystem works. QRIS, DANA, OVO and GoPay aren't afterthoughts—they're built into our account rules...

Regular Updates

We review these terms quarterly and notify you of material changes 30 days in advance. You'll see the update notice...

Dispute Resolution

If you disagree with a charge, account hold or gameplay decision, our support team investigates within 48 hours. Escalation to...

Data Security

Your account data, payment details and transaction history are encrypted end-to-end. We never sell your information and comply with Indonesia's...

Account Control

You can pause deposits, set spending limits, or close your account anytime from Settings. No penalties, no questions asked. Withdrawal...

Consistency Across Our Policies

Terms & ConditionsThis page. Covers account rules, payment terms, dispute resolution and your rights as an account holder.
Privacy PolicyHow we collect, store and protect your personal data. Aligned with Indonesia's data protection framework and international standards.
Responsible Account UseGuidelines for healthy account management. Includes spending awareness tools, account pause options and support resources available to you.
Payment Method TermsDANA, OVO, GoPay and QRIS each have provider-specific rules. We summarize key points; full terms are in each provider's app or website.
Dispute & Refund PolicyStep-by-step process for disputing a charge or requesting a refund. Timelines, evidence requirements and escalation paths are detailed here.
Account Closure & Data RetentionWhat happens when you close your account. How long we keep your records, what data is deleted and what's retained for compliance.
Changes to These TermsHow we notify you of updates, what counts as a material change and your right to close your account if you disagree with new terms.
PLATFORM SNAPSHOT

What Defines Our Policy Approach

Account Ownership Your account is yours alone. You control deposits, withdrawals, spending...
Payment Flexibility Deposit and withdraw via QRIS, DANA, OVO or GoPay. No...
Withdrawal Speed Approved withdrawals reach your DANA, OVO, GoPay or QRIS account...
Dispute Handling Disagree with a charge or gameplay outcome? File a dispute...
Account Security Two-factor authentication, encrypted passwords and session timeouts protect your account...
Transparency Always Every fee, every rule, every process is spelled out here...

Terms & Conditions Questions

Go to Settings, select Account Closure and confirm. Any remaining balance is withdrawn to your payment method within 3 business days. Your data is retained for 7 years for compliance, then deleted. No penalties or fees apply.

Deposit references depend on your payment method and account age. QRIS, DANA, OVO and GoPay each have daily caps set by their providers. Withdrawal limits are the same. You can request a limit review by contacting support.

File a dispute in Settings under Transaction History. Provide details and any supporting evidence. Our team investigates within 48 hours. If we find an error, we reverse the charge immediately. Escalation to a senior reviewer is available if you disagree with our finding.

Your data is encrypted end-to-end and stored on secure servers. We comply with Indonesia's data protection standards and never sell your information. Our Privacy Policy details exactly what we collect and how we use it.

Yes. Go to Settings and select Spending Controls. Set daily, weekly or monthly limits on deposits. You can pause deposits entirely for a set period. These limits apply immediately and help you manage your account responsibly.

We review our terms quarterly. Material changes are notified 30 days in advance via email and your account dashboard. You can close your account anytime if you disagree with new terms. Continued use after the notice period means you accept the changes.

Use Live Chat for quick answers, or email [email protected] for detailed questions. Our team responds within 5 minutes on chat and 24 hours on email. You can also review your account's terms acceptance and dispute history in Settings anytime.